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Common Queries

FAQ's

Depending on how many books you order and the weight of these books, all orders are either sent via Royal Mail Second Class or DPD. 

When a brand-new, exciting book is published, there are a minimum number of prints required, meaning publishers and authors need to estimate how many to will be sold to customers and retailers. On occasions, not all these books sell at the time they are released and therefore we are offered these at low prices allowing us pass these great savings on to you and stop beautiful books ending up in landfill.

If you have seen the book you would like in the ‘Last Chance’ section, it is highly likely that we will not be getting any more of that book back in unfortunately. However, should the book fall into another category, please send us a message or email orders@thereadinggiraffe.co.uk and we will do our very best to see what we can do for you.

If your order hasn’t arrived within 5 working days, please do get in touch and we will investigate it for you.

Please double check there are no spelling or grammatical errors in your email address and password. 

Most of the time, failure to login is due to a forgotten password. Please follow the instructions on the login page to reset your password. 

If you still cannot login, please email orders@thereadinggiraffe.co.uk, and we will try to assist you. 

All information provided by you is stored securely and strictly adheres to our privacy policy. We will not share your information with any third parties. For full details of our privacy policy are in the footer below. 

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Important Information

How we work

Postage

All orders are £3 Postage & Packaging or FREE when spending over £20

Delivery Information

Orders made before 3pm Monday - Friday are processed the same working day. Any orders placed after 3pm, will be processed the next working day.

Refunds & Returns

We accept returns within 28 days, postage at the customers expense. If you have any further questions about our refunds and returns please feel free to contact us at: orders@thereadinggiraffe.co.uk

Payment Information

All items can be purchased securely via PayPal & Stripe using all major debit and credit cards. Simply follow the checkout process and when you come to the Review & Payment section choose either 'PayPal' or 'Pay By Card'.

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